Seller Registration & Eligibility
Who can register as a seller on Aaksha.in?
Only verified manufacturers and brand owners are eligible to register as sellers on Aaksha.in. This ensures that customers receive authentic products directly from trusted sources.
How do I register as a seller on Aaksha.in?
To register as a seller:
- Visit the “Sell on Aaksha.in” page.
- Fill in the registration form with your business details (Company Name, GSTIN, PAN, etc.).
- Upload the necessary documents to verify your brand ownership or manufacturing status.
- Once your details are reviewed and approved, you will receive a confirmation email, and you can begin listing your products.
What documents are required for seller registration?
The required documents for seller registration include:
- GSTIN certificate
- PAN card
- Bank account details for payments
- Trademark or brand ownership proof (if applicable)
- Authorized Signatory Proof
- Seller Declaration Letter (format attached in the Application page)
How long does the approval process take?
The approval process typically takes 2-3 business days, depending on the verification of your documents. You will be notified via email once your account is approved.
Whether I require Seperate account for Buying and Selling in Aaksha.in
No, You can purchase products for business purpose or for personal use, using the single Account. And same account can be used for selling on Aaksha.in also. The purchases orders and sales orders will be differentiated and will be available in different dashboards in the same account. You can access the same in “My Account” Page in Aaksha.in
Product Listing & Wholesale Pricing
How do I list products on Aaksha.in?
After your account is approved:
- Log in to your Seller Manager Dashboard.
- Go to “Add Product” and fill in the product details like name, description, images, price, and stock availability.
- Select the relevant category and upload high-quality images of your products.
- Ensure all details are accurate to avoid customer confusion.
Once, you submit product for review, we verify product details and we proceed to approval. Normally, it takes 1 or 2 Business Days for Approval Process
What is the Wholesale Price Option?
The Wholesale Price Option allows sellers to offer products at discounted rates for bulk purchases. This feature is primarily for B2B buyers who need large quantities. You can set a minimum order quantity (MOQ) for wholesale pricing.
How do I add Wholesale Pricing to my products?
o add Wholesale Pricing:
- In the product listing form, select the “Wholesale Pricing” option.
- Set the minimum quantity required for a wholesale order and the corresponding discounted price.
- You can set multiple pricing tiers based on the quantity ordered (e.g., 10-20 units = 10% off, 21-50 units = 20% off).
Can I update or modify product listings after they are published?
Yes, you can edit product details such as pricing, stock availability, and descriptions through your Seller Manager Dashboard. Updates will be reviewed by us and it will be reflected on the site within a few hours. Sometimes, It may take 1 or 2 Business Days for Changes Approval and Update.
Orders, Shipping & Notifications
How do I manage customer orders?
All customer orders will appear in your Seller Manager Dashboard under the “Orders” section. Here, you can view order details, shipping status, and customer information. You are required to confirm and process orders within the stated handling time.
How do I update shipping information?
After dispatching an order:
- Log in to your Seller Manager Dashboard.
- Go to the “Orders” section and select the specific order.
- Click on “Update Shipping Details” and enter the tracking number along with the shipping partner’s name.
- Once updated, the customer will receive a notification email with the tracking information.
What happens if an order is delayed?
If there is a delay in fulfilling the order, you should notify the customer via the in-built messaging system and provide an updated delivery timeline. Timely communication helps maintain customer satisfaction and trust.
Will customers be notified when the order is shipped?
Yes, customers will automatically receive a notification via email when you update the shipping details from your Seller Manager Dashboard. They can track their orders through the link provided in the email.
Whether Aaksha.in will do the Shipping?
Currently, We will not ship the products to the customers. In near future, we will enter into the field of Logistics.
Who is Responsible for Shipping
Seller will be responsible for shipping. Currently, we integrate the Third Party Platforms like Shipday, Shipstation for sellers to ship their products. If they have an account in Shipday, Shipstation, they can integrate with Aaksha.in Seller Dashboard & Carry on Shipping purpose. Otherwise, the seller can manually ship the products & update the Shipping Information to Customers via Order Section in Seller Dashboard
Customer Communication & Messaging
How can I communicate with customers?
Aaksha.in provides an in-built messaging platform where you can directly communicate with customers. There are two primary messaging features:
- Private Message: For product-related inquiries before a purchase. You can clarify product details, pricing, or any other information the customer needs.
- Chat Now: For order-related inquiries after a customer has placed an order. You can use this feature to address shipping, delivery, and post-purchase concerns.
How does the “Ask a Quotation for Bulk Orders” feature work?
The “Ask a Quotation for Bulk Orders” feature allows customers to inquire about pricing for bulk orders. As a seller, you will receive their inquiry in your Seller Manager Dashboard, where you can reply with a customized quotation based on the quantity and customer needs.
Can I negotiate prices with customers through the messaging system?
Yes, especially for bulk orders. You can discuss specific requirements and offer customized pricing or discounts based on the volume of the order. Use the “Ask a Quotation” feature to facilitate this conversation.
Payments & Commissions
How will I receive payments for my sales?
Payments will be transferred to your registered bank account after the order is successfully delivered to the customer. The payment will be processed within 7-10 business days after completion of Return period as per Policy.
What is the commission structure on Aaksha.in?
Aaksha.in charges a commission on each sale, which is 7.5% + GST. It will be deducted from the Listing Price, and the balance amount will be processed. And the Commission Invoice will be available in the Seller Dashboard. Also, we will send the Commission Invoice for each sale via mail at end of each month for Tax Purposes.
Are there any additional fees for sellers?
Besides the commission, there may be fees for shipping (if you opt to use Aaksha.in’s partnered logistics), or other premium seller services. These will be detailed in your Seller Manager Dashboard.
Are there any additional fees for Payment Processing?
No, apart from Commission and membership package, there is no hidden charges.
Returns & Customer Issues
How do I handle customer returns?
If a customer requests a return, you will receive a notification in your Seller Manager Dashboard. Once the return is initiated, you can either accept or dispute the return based on your return policy. If accepted, arrange for the product pickup or return shipping.
What is Aaksha.in’s return policy for sellers?
Each seller can set their own return policy, which must be clearly mentioned on the product page. However, Aaksha.in recommends allowing returns within a 7-15 day window for most products to ensure customer satisfaction.
What should I do if a customer reports a defective product?
In case of a defective product, use the “Chat Now” feature to communicate with the customer and arrange a return or replacement. Ensure that you respond promptly to maintain a good seller rating.
Seller Ratings & Performance
How are seller ratings calculated on Aaksha.in?
Seller ratings are based on customer reviews and feedback on your product quality, shipping speed, and communication. Maintaining high ratings will improve your visibility on the platform and attract more customers.
How can I improve my seller rating?
To improve your seller rating:
- Ensure timely shipping and accurate order fulfillment.
- Provide high-quality products as described in the listings.
- Respond promptly to customer queries and issues via the messaging platform.
- Encourage satisfied customers to leave positive reviews.
What happens if my seller performance is poor?
If your performance (e.g., high cancellation rates, late deliveries, poor reviews) consistently falls below the platform’s standards, your account may be reviewed. Aaksha.in reserves the right to suspend or deactivate sellers who fail to meet quality guidelines.
Account Management & Support
How do I update my account details?
You can update your business information, bank details, or address by logging into your Seller Manager Dashboard and going to the “Account Settings” section.
What should I do if I have an issue with my seller account?
For any issues related to your account, product listings, or orders, you can contact Aaksha.in’s Seller Support team via:
- Email: seller.support@aaksha.in
- Phone: +9163699 32690
- Live Chat: Available in your Seller Manager Dashboard.
What happens if my seller performance is poor?
If your performance (e.g., high cancellation rates, late deliveries, poor reviews) consistently falls below the platform’s standards, your account may be reviewed. Aaksha.in reserves the right to suspend or deactivate sellers who fail to meet quality guidelines.