PRIVACY POLICY

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Urban-Age Solutions Private Limited and its affiliates, collect and process your personal information through our websites, devices, products, services, online marketplace and applications that reference this Privacy Notice (together “Aaksha Services”).

By using Aaksha Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion.

You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by us, with a registered office at No. 15/10, Ground Floor, Karuvampalayam, Extension 4^th Street, Puliyamarathottam, Tiruppur – 614604, Tamilnadu, India.

What Personal Information About Customers Does we Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Aaksha Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
• Automatic Information: We automatically collect and store certain types of information about your use of our Services, including information about your interaction with content and services available through our Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Services and other content served by or on behalf of us on other websites.
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

Examples of Information Collected:

Information You Give Us When You Use Services

You provide information to us when you:

1. search or shop for products or services in our marketplace;
2. add or remove an item from your cart, or place an order through or use Aaksha Services;
3. provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;
4. upload your contacts, including access to mobile device contacts for certain services;
5. configure your settings on, provide data access permissions for, or interact with an service;
6. provide information in your Seller Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to customers;
7. offer your products or services on or through our Services;
8. communicate with us by phone, e-mail, or otherwise;
9. complete a questionnaire, a support ticket, or a contest entry form;
10. participate in Discussion Boards or other community features;
11. provide and rate Reviews;
12. specify a Special Occasion Reminder; or
13. employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

1. identifying information such as your name, address and phone numbers; 
2. payment information;
3. your age;
4. your location information;
5. your IP address;
6. people, addresses and phone numbers listed in your Addresses;
7. e-mail addresses of your friends and other people;
8. content of reviews and e-mails to us;
9. the personal description and photograph in Your Profile;
10. images, videos and other content collected or stored in connection with Services;
11. information and officially valid documents regarding identity and address information, including PAN numbers;
12. credit history information;
13. corporate and financial information; and
14. phone numbers used to call our customer service number; and
15. updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; 
16. account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;
17. information about your interactions with products and services offered by our affiliates;
18. search results and links, including paid listings (such as Sponsored Links);
19. status of recent orders (including subscriptions);
20. your complete order history;
21. payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings); 
22. e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
23. recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

For What Purposes Does We Use Your Personal Information? 

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Services.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Services via different channels (e.g., by phone, e-mail, chat).
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, ourself, and others. We may also use scoring methods to assess and manage credit risks.

 What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Policy.

Does We Share Your Personal Information? 

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and we controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through our Services. For example, the products you order through our marketplace are from third parties. We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that, customer information will of course be one of the transferred assets.
• We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

 How Secure Is Information About Me? 

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
•  It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

What About Advertising?

Third-Party Advertisers and Links to Other Websites:  Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, membership, settings, and purchase history in the “My Account” section of the website or mobile application.

Payment Data Privacy

We use Razorpay/other third party payment gateways for processing payments. We/Third-party Payment Gateway provider do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Grievance Officer

Please find below the details of the grievance officer:

Name: Kabeles Abinav

Designation: Grievance officer 

e-mail: grievance@aaksha.in

Address: Urban-Age Solutions Private Limited No. 15/10, Ground Floor, Karuvampalayam, Extension 4^th Street, Puliyamarathottam, Tiruppur – 641604, Tamilnadu, India

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.