Return and Refund Policy
SECTION – 1 – RETURN POLICY
General Returns Policy
- Applicable products are returnable within the applicable return period of 7 Days, if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Aaksha.in.
- And Sellers are Requested to go through this policy each time when the customer places a Return or Replacement Request for fair processing of the same.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
- Customers are requested to return to the seller on their own cost.
- No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
- In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, We reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us and seller within 2 days from the delivery of the product.
Note: All product categories are non-returnable for International Customers for Export Orders.
Categories with associated return window and exceptions, if any:
| Category | Return Policy | Remarks |
| Musical Instruments | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please return the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable- For all Wind Instruments (Harmonicas & Flutes) This item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Video Games (Games) | Non-Returnable | This item is non-returnable due to consumable (digital) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/Seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Video Games (Accessories) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non-returnable: Select items labelled as non-returnable on the product description page are not eligible for returns. |
| Gaming Consoles | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Books | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. Note: Books are non-returnable for International Customers for Export Orders. |
| Used Books | 7 Days Replacement Only | NA |
| Mobiles (New and Renewed) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. For device-related issues in: Apple iPhones: please contact Apple Customer ServiceFor Android smartphones, please contact respective seller. In certain cases, we/Seller may also facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/Seller will provide resolution. Please return the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging. |
| Mobile Accessories (New and Renewed) | 7 Days Replacement/Returnable | This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please return the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 7 Days Replacement only: Power Banks (new and certified refurbished),Headsets (new & certified refurbished), Data Cables(new & certified refurbished),Travel Chargers & Adapters new & certified refurbished). For all device-related issues in: Apple Airpods: please contact Apple Customer Service Non-Returnable: Screen guards, screen protectors and tempered glasses However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Tablets (new and Renewed), Work Space and Gadget Accessories | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For all device-related issues in: Apple iPads, Pencils and watches: please contact Apple Customer Service For few products, we/Seller may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/Seller will provide resolution. |
| Laptops (new and Renewed), Printers | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging. For all device-related issues in: Apple Macbooks: please contact Apple Customer Service For few products, We/Seller may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/Seller will provide resolution. |
| Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging. For all device-related issues in: Apple iMac and Mac mini: please contact Apple Customer Service For few products, we/Seller may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/Seller will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product description page are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we/Seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Office & Stationery Supplies (new and Renewed) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging. Non-Returnable: Select items labelled as non-returnable on the product description page are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we/Seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Networking Devices (new and Renewed) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing a replacement |
| Software | Non-Returnable | This item is non-returnable due to consumable (software keys/code) nature of the product However, in the unlikely evet of damaged, defective or different item delivered to you, we/Seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior issuing refund / replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. For software-related technical or installation issues, please contact the brand/Seller directly. |
| Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please return the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we/seller may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/seller will provide resolution. |
| Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Home (new and Renewed) | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Wax candles, Wall stickers | Non-Returnable | This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Furniture | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please return the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging. If you report an issue , we/seller may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we/seller will provide resolution. |
| Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please returm the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids | Non-Returnable | This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.) | Non-Returnable | This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc. | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Kitchen (new & Renewed) | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Extended Warranty cards/vouchers/AMCs etc. | Non-Returnable | This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Toys (new and Renewed) | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products | Non-Returnable | This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/Seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Décor | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Sports, Fitness and Outdoors (new and Renewed) | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| All inner apparel, socks, gym supporters, guards, swimsuits | Non-Returnable | This item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Subscription packs, gym vouchers etc. | Non-Returnable | This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Garden & Outdoors | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fertilizers, Seeds, Live Plants | Non-Returnable | This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Beauty | Non-Returnable | This item is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Sports Nutrition (Whey Protein Powders and related Diet Supplements), | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Mobility and Disability Aids, Joint Supports, Wheelchairs etc. | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc. Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc) Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks) Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins) Contact Lenses and Related Products Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers | Non-Returnable | This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Medicines | Non-Returnable | This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. In the event your order is rejected, a refund will be issued per Refund Policy (as mentioned in next section). |
| Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please return the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Personal Care Appliances: Oral Care Products and Appliances | Non-Returnable | This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Grocery & Gourmet | Non-Returnable | This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Clothing, shoes and Accessories | 7 Days Return & Exchange | This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. |
| Men & Women innerwear, Men’s Vests, Women’s Lingerie, Swimwear, Socks & hosiery | Non-Returnable | (Bras are returnable) Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we/seller will provide full refund or replacement if available. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) | 7 Days Replacement | This item is eligible for return within 7 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Smartwatches/ Activity Tracker (new and certified refurbished) | 7 Days Replacement | In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please return the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer’s box/packaging. Failure may make the item ineligible for replacement. |
| Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi | Non-Returnable | NA |
| Backpacks | 7 Days Replacement | This item is eligible for return within 7 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please return the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Handbags, Travel Luggage, Wallets & Travel Accessories | 7 Days Replacement | This item is eligible for return within 7 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please return the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed) | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Car Tires, Car Care, Chemicals & Fluids, Engine Oils | Non-Returnable | This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished) | 7 Days Returnable | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Occupational Health & Safety Products (masks, gloves, safety glasses etc.) | Non-Returnable | This item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc. | 7 Days Replacement | This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please return the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Lead-acid Batteries | Non-Returnable | This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we/seller will provide a full refund or free replacement as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We/Seller reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Customizable Products | Non-Returnable | This item is non-returnable due to customized nature of the product. However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we/seller will provide a full refund as applicable. We/Seller may contact you to ascertain the damage or defect in the product prior to issuing refund. |
SECTION – 2 – REFUND POLICY
Refund Timelines:
The refund time period for different modes of payments is provided below.
| Available Refund Method | Refund Time-Frame |
| For Prepaid Orders, usingCredit Card/ Debit CardNet Banking Account (Credited to Bank Account)UPI Linked Bank AccountWallet (See Note) | Upto 5 Working Days Upto 5 Working Days Upto 5 Working Days Upto 1 Working Days |
| For Pay On Delivery OrdersCredit Card/ Debit CardNet Banking Account (Credited to Bank Account)UPI Linked Bank AccountPaper Cheque | Upto 5 Working Days Upto 5 Working Days Upto 5 Working Days Upto 10 Working Days |
Note:For payment using wallet, if the product is returned, the payment will be refunded to the wallet only.
- If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
- If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
